What we do
Quarterly Business Reviews
We conduct in-depth Quarterly Business Reviews (QBRs) that dive into critical guest intelligence data, highlighting recommendations for improvement.
Our approach goes beyond standard analysis; we deliver detailed, actionable insights paired with industry benchmarks to empower your teams.
By fostering a culture of continuous improvement, we help align your team’s focus on what matters most: exceeding guest expectations and driving repeat business.
With our expert insights, you'll make data-driven decisions that resonate with guests and foster lasting connections.
- Executive summary and performance review
- Benchmarking & competitive analysis
- Goal review and progress tracking
- Actionable recommendations
- Team alignment and engagement
- Q&A and feedback session
Stakeholder Engagement
Successful guest experience strategies leverage guest intelligence and put the guest at the heart of everything.
Our Stakeholder Engagement services ensures seamless alignment across every division, so that each team can leverage guest intelligence effectively.
Through tailored training sessions and interactive workshops, we equip your teams with the insights and tools needed to interpret guest data and drive meaningful strategies.
Our lively and knowledge-rich sessions are engaging and energise teams to ensure everyone is committed to enhancing the guest experience.
- Introduction to guest intelligence solutions
- Cross-departmental alignment
- Problem-solving and scenario planning
- Empowering commercial functions
- Equipping operations - tailored HOD sessions
- Management response efficiency
GMs & Leadership Conferences
Guest Experience Keynote Speaking
Guest Experience Keynote Speaking
We bring enthusiasm, industry expertise, and the latest insights to every session, helping leaders understand the powerful impact of guest engagement on business success.
Through practical, actionable strategies and real-world examples, we enable GMs to take immediate steps to enhance guest satisfaction.
Our sessions are crafted to energise, motivate, and equip your teams with the essential tools to elevate the guest experience and drive lasting improvements.
- Current trends in guest experience
- Guest intelligence and data analysis
- Leveraging AI to drive guest experience
- Best practices and success stories
- Actionable strategies for enhancing guest satisfaction
Guest Experience Keynote Speaking
Guest Experience Keynote Speaking
Guest Experience Keynote Speaking
As a recognised thought leader in guest experience, I bring energy, passion, and practical insights to every presentation.
From keynote speeches and panel discussions to webinars, each session is tailored to address the real-world challenges hotels face today.
With a deep understanding of industry trends and a genuine enthusiasm for enhancing guest engagement, I ensure that audiences leave with actionable strategies to elevate their operations and guest satisfaction.
- Keynote speeches
- Panel moderation
- Tailored webinars
- Real-world examples & case studies
- Audience engagement & interactive Q&A
- Actionable takeaways
Guest Experience Consultancy Project
Guest Experience Consultancy Project
Guest Experience Consultancy Project
Our bespoke consultancy project provides an audit of guest experience performance and trends. By examining top and bottom-performing properties, I identify key areas of strength, concern, and opportunity, offering three targeted insights for each segment.
We provide actionable insights empower your team to drive strategic improvements, ultimately elevating the overall guest experience and positioning your brand for sustained success.
Fractional Guest Experience
Guest Experience Consultancy Project
Guest Experience Consultancy Project
Working on a monthly retainer, I provide ongoing strategic support, focusing on the continuous development and refinement of your guest experience protocols. From managing the setup of guest experience platforms l to ensure you are maximising technology platforms to enhance staff engagement, through tailored training, optimised workflows, and comprehensive reporting.
Enjoy continuous access to expertise, strategic insights, and a focus on delivering exceptional guest experiences that drive long-term success.
get in touch
Drop us an email or give us a call to understand how we can help drive your guest experience strategies to the next level.
